Liongard MSP Deep Data Platform

My role

Manage the UX/UI department, which supports 4 development teams from research, sitemaps, prototype, usability testing, wireframes, design, and implementation.

Create a Design System, maintained the internal style guides & implemented design patterns.

Collaborate closely with product managers, engineers, and education and marketing teams.

Results

Established the styles and guidelines by the Design System, and design process in the first 3 months.

Conducted the UX heuristic analysis to identify the application's current pain points. Released design planning with minimized cost and development time.

Continuing to develop new ideas to life

When I stepped into the role of the first in-house UX/UI Product Designer at Liongard, I knew I was walking into an environment rich with potential but lacking structure. The platform had been built as a single, monolithic project—functional but fragile. As the company scaled rapidly, doubling in revenue and team size annually, the need for a cohesive design system became more pressing. My mission was clear: bring order to the chaos, build a scalable design system, and create a seamless user experience

The Challenge: Designing for Growth

Liongard’s platform was powerful, but its UX was inconsistent. There were no established guidelines, making every new feature feel disjointed. Engineers and product managers worked tirelessly to ship updates, but without a standardized design process, user experience often took a backseat. As the only UX designer, I had to advocate for a systematic approach to design while aligning multiple teams across the organization.

Setting the Foundation: The Design System

The first three months were a whirlwind of discovery, documentation, and design. I conducted a thorough UX heuristic analysis to pinpoint pain points in the platform. Users struggled with inconsistent navigation, unclear hierarchies, and an overwhelming amount of information.

To address these issues, I:

Developed a Design System that established a unified style guide, standardizing colors, typography, and UI components.
Reorganized UX documentation to improve communication between product managers, engineers, and stakeholders.
Built a UX roadmap to align business goals with user needs, prioritizing high-impact improvements that could be implemented with minimal disruption.

Bringing Order to the Experience

One of the biggest wins was tackling the platform’s navigation. Users frequently reported difficulty in finding key features, leading to frustration and inefficiencies. Through usability testing and iterative prototyping, I restructured the information architecture, simplifying complex workflows and introducing clearer labels, breadcrumbs, and onboarding flows.

I also spearheaded the standardization of component behavior, ensuring that buttons, modals, and interactive elements functioned predictably across the platform. This not only improved the user experience but also reduced development time, as engineers no longer had to reinvent UI patterns for every feature.

By implementing a structured design process, we achieved significant improvements:

Established design consistency across the platform, reducing user confusion and improving efficiency.
Streamlined collaboration between UX, engineering, and product teams, creating a more agile development cycle.
Improved user onboarding and navigation, making it easier for new users to adopt the platform quickly.

But this was just the beginning. The design system became a living entity, continuously evolving to support new features and innovations. By advocating for UX best practices and embedding them into the company culture, I helped Liongard not just enhance its platform, but also build a foundation for sustainable growth.

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